Customer satisfaction is our top priority. This Return and Refund Policy explains the conditions under which returns and exchanges are accepted.
Return Eligibility:
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Returns are accepted within 3 days of receiving the order.
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Items must be unused, in original packaging, and in resalable condition.
Non-Returnable Items:
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Perishable goods, intimate products, and customized items are non-returnable.
Return Process:
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Contact us via WhatsApp (+92 318 5300798) or email (chat.durar@gmail.com) within 3 days.
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Provide order details and reason for the return.
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Ship the item back to us; customers are responsible for return shipping costs.
Refund Policy:
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We do not offer refunds. Only exchanges are available if the product is faulty or incorrect.
Damaged or Incorrect Items:
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Report damaged/incorrect items within 24 hours of delivery for a replacement.
Order Cancellations:
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Orders can be canceled within 12 hours of placement.